Configuring IVR in Asterisk PBX Server

1. How do you set the Asterisk IVR?
2. What is IVR in asterisk?
3. What is IVR in Freepbx?
4. How do you make IVR?
5. How do you write an asterisk Dialplan?
6. How do you create an IVR in FreePBX?
7. Where are Asterisk sound files located?
8. How do you set an IVR call?
9. What does the system recordings module do?
10. What does IVR mean in a call center?
11. What are the advantages of hosted IVR?
12. How does the IVR work?

How do you set the Asterisk IVR?

/etc/asterisk/extensions.conf.

Now whenever a person dial 101 and make a call, its processing will be done on IVR context. Key point to note is that all extension numbers used on IVR must be registered for a call to be routed.

What is IVR in asterisk?

IVR stands for Interactive Voice Response, a technology that automates routine customer service interactions by allowing callers to interact using touch tone digits or their voice.

What is IVR in Freepbx?

An IVR or "Interactive Voice Response" menu allows callers to interact with your telephone system via their telephone keypads.

How do you make IVR?

How to setup an IVR

1. STEP 1 – GETTING YOUR IVR PHONE NUMBER(S) ...
2. STEP 2 – ANSWERING THE CALL. ...
3. STEP 3 – SETTING UP AN IVR MENU. ...
4. STEP 4 – CONNECTING THE MENU ITEMS. ...
5. STEP 5 – SAVE AND TEST OUT YOUR IVR.

How do you write an asterisk Dialplan?

Dialplan configuration file

The Asterisk dialplan is found in the extensions. conf file in the configuration directory, typically /etc/asterisk. If you modify the dialplan, you can use the Asterisk CLI command "dialplan reload" to load the new dialplan without disrupting service in your PBX.

How do you create an IVR in FreePBX?

IVR configuration in FreePBX 13.

1. Go to Application->IVR menu and press Add IVR.
2. Enter IVR Name.
3. Select audio file in Announcement field. ...
4. (optional) Set Enable Direct Dial to Enabled if you want callers to be able to dial extension numbers while listening to the greeting.

Where are Asterisk sound files located?

sounds/ All of the available voice prompts for Asterisk reside in the sounds/ directory. The contents of the basic prompts included with Asterisk are in the sounds. txt file located in your Asterisk source code directory.

How do you set an IVR call?

How to enable IVR with MightyCall

1. Go to “Call Flows.”
2. Click on the “Actions” block.
3. Select “Enable Voice Menu.”
4. Record your own greeting for voice menu and a media prompt for an incorrect input.
5. Select the desired actions for numbers 0 up to 9.

What does the system recordings module do?

The System Recordings module is used to record or upload messages that can then be played back to callers in other modules. It can also be used to make pre-installed Asterisk recordings available for use in other modules.

What does IVR mean in a call center?

Interactive Voice Response (IVR) is an automated phone system technology that allows incoming callers to access information via a voice response system of pre recorded messages without having to speak to an agent, as well as to utilize menu options via touch tone keypad selection or speech recognition to have their ...

What are the advantages of hosted IVR?

Hosted IVR allows businesses to deliver 24x7 support services to all its customers as compared to the traditional call centre model. This also means that there is a high level of uptime without the need for capital investment making it a more cost-effective method.

How does the IVR work?

IVR or Interactive Voice Response is a technology which allows incoming callers to navigate a phone system before talking to a human operator. IVRs work with DTMF tones — touch tones from a telephone — and some have voice recognition or even artificial intelligence to respond to and route callers.